Privacy policy

Last updated: January 5, 2025

At Louise Lane Boutique (“we,” “us,” or “our”), we prioritize your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website, www.shoplouiselane.com (the “Site”), or our services (collectively, the “Services”). By using our Services, you agree to the terms of this policy. If you do not agree, please discontinue use of our Services.

Information We Collect

We collect personal information to provide and improve our Services. The types of information we collect include:

  • Information You Provide:

    • Contact Information: Name, address, phone number, and email.
    • Order Details: Billing and shipping addresses, payment confirmation, and order history.
    • Account Information: Username, password, and security questions.
    • Customer Support Information: Messages or inquiries you submit to us.

  • Automatically Collected Information:

  • Usage Data: IP address, browser type, device information, and activity on our Site.
    • Cookies and Tracking Technologies: Used to remember preferences, run analytics, and improve your experience.

  • Information from Third Parties:

    • Service Providers: Data from Shopify, payment processors, and other partners to process orders and deliver services.

How We Use Your Information

We use the information we collect for the following purposes:

  1. Providing Services: To process orders, manage accounts, arrange shipping, and handle returns or exchanges.
  2. Marketing and Advertising: To send you promotional content and tailor advertisements to your interests.
  3. Customer Support: To respond to your inquiries and improve our Services.
  4. Security and Fraud Prevention: To detect, investigate, and address potential fraud or malicious activity.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, improve our Services, and enable features like personalized shopping. For details about Shopify’s cookie practices, visit Shopify Cookie Policy. You can manage cookies through your browser settings, but this may affect functionality.

How We Share Your Information

We may share your information in the following ways:

  • Service Providers: With third parties who support our operations, such as payment processors, IT providers, and shipping partners.
  • Marketing Partners: To deliver personalized advertising and promotional content.
  • Legal Compliance: To comply with legal requirements, such as responding to subpoenas or preventing fraud.

We do not sell or share sensitive personal information without your consent.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access/Know: Request details of the personal information we hold about you.
  • Correction: Request corrections to inaccurate personal information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request a copy of your personal information in a portable format.
  • Restrict Processing: Ask us to limit how we use your data.
  • Withdraw Consent: Where applicable, withdraw consent for data processing.

To exercise these rights, email us at info.shoplouiselane@gmail.com. We may need to verify your identity before fulfilling your request.

Children’s Data

Our Services are not designed for children. We do not knowingly collect information from individuals under 13. If you believe we have collected such information, contact us to request its deletion.

Security and Retention

We take reasonable steps to secure your information but cannot guarantee complete security. We retain data only as long as necessary to provide our Services or comply with legal obligations.

International Users

If you access our Services from outside your country, your information may be transferred and processed internationally. We rely on legal safeguards for such transfers.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

For questions or concerns about this Privacy Policy, or to exercise your rights, email us at info.shoplouiselane@gmail.com.